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Keyes European, LLC - 4 Reviews - 5400 Van Nuys Blvd, Van Nuys, CA - Fashion Accessories Reviews - Phone (818) 461-3900

Keyes European, LLC

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5400 Van Nuys Blvd
Van Nuys, CA 91401
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(818) 461-3900
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Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA
Keyes European, LLC - Van Nuys, CA

Reviews

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Best

Keyes European's new building is a beauty!! There is everything there; a full kitchen for customers, relaxing waiting area with over 200 luxury cars. All the staff are very friend...

Worst

I took my mercedes for scheduled service and they riped me off. they added unnecessary services and then when i asked about it the directed me to their mananger who said to leave ...

Editorial review from Citysearch 6/27/2013

This mercedes dealership has been the worst experience my family, and I have EVER experienced. There are numerous sells men that will tell you a quote over the phone, and then a completely different (higher interest/higher price) of the vehicle WHEN you're signing paper work. \r Now, getting to the ""management"" they are POORLY organized. They are ""divided"" up into teams and no one outside of their teams will assist you! They don't care that you have to leave, and come back at another time if no one on the ""team"" is working at that time. (Or they say no one from that team is working at the time)\r All the managers are UNHELPFUL, they are completely manipulative, and VERY rude. Upon down grading, and conversing with women like they are incompetent.\r They do not want to hear you or work with you, rather they are trying to take your money and provide ZERO customer service.\r If you're going to buy a luxury car, you BETTER get the service you deserve.\r The ONLY reason WHY I walked out with a new car is because of the HEAD MANAGER. He does not work with customers however every single gentleman that assisted my family and I failed to provide ANY service.\r I highly recommend everyone go somewhere else to purchase a mercedes/used car from another dealer!\r *I wish I could provide names, because there are way too many employees there are ruin the name for Mercedes Keyes Van Nuys! more

Editorial review from Citysearch 3/20/2013

This dealership is really bad, they give a hard time. I don't know who gonna buy car from them, since they give additional adjustment for no reason!! And they don't tell you the truth, just tell you come and talk about it, when you got there, they will tell you the prices +additional adjustment/market adjustment!! \r \r Good luck for who buy the car from this dealer!!\r \r Hope you guys have a good business, for nobody buy car from you guys!! Good luck!! more

Editorial review from Citysearch 1/30/2013

I am 110% satisfied with the level of service that James and Keyes Mercedes provided me. Keyes Mercedes is amazing! The new facility was huge, clean, and the staff was professional and courteous.\r \r James Garabet assisted me in the purchase of my car. James was very funny, friendly, knowledgeable and he took the time to listen to what I wanted. I explained to James that I had an extremely busy schedule and did not want to waste time if they did not have what I wanted. He made my life easier by communicating with me by phone after visiting the dealership a few times. James was able to help me purchase the car I wanted at a great price. I really loved the fact that the transaction was completed in a time efficient manner. Thanks James and Keyes Mercedes! \r \r I even received a thank you call from James the following day after my purchase (How often does that happen!?). I feel like he and Keyes Mercedes truly cared about my happiness! I can honestly say I enjoyed my purchase experience with Keyes Mercedes and I will return here again for my next car. \r \r If you are in the market for a new or pre-owned car, I highly recommend James at Keyes Mercedes. \r \r Sincerely \r \r A Very Happy Customer! more

Editorial review from Citysearch 9/12/2012

Our salesman Jordan was super helpful, but the parts manager Alex gave us a hard time. We bought a brand new 2013 C250, and when the porter cleaned the stickers off the headlight, he scratched it with the blade. We of course asked them to replace it, and Alex didn't want to because it was 2 grand. Well, how is that my fault? This dealership needs to take responsibility for their own faults. We had to talk to the general manager to finally get it fixed... more

Gorgeous showroom 12/9/2011

Keyes European's new building is a beauty!! There is everything there; a full kitchen for customers, relaxing waiting area with over 200 luxury cars. All the staff are very friendly, I went with a friend to purchase her car. We were greeted right away and the sales lady, we worked with was very knowledgeable and not pushy. My friend was happy with her new car and Im glad I went along with her to check out the new showroom. more

Very well and professional. 11/18/2011

I decided Keyes Mercedes first because it is close to my house. There was a lot of sales people waiting for me as i arrived, but I told them I needed to find the parts dept. The gal and the young gentlemen at the counter were very helpful. I got the part that I needed and bought my daughter a glittered Mercedes hat. more

Best Service dealership! 11/11/2011

Michelle has never let me down as my service advisor. I called in about 30 minutes before arriving and she always know it's me. I tell her what I think is wrong with my car and with one look at the lights on the car and by hearing the sound of it, she can tell right away what type of maintenance i will need. The price i pay here for my mercedes is as much as my wife's toyota, i don't know why i wife wont get a mercedes instead. The waiting room area is so welcoming and comfortable, I don't mind waiting for hours if i have do. I never had to wait over 2 hours. There is always something I can get done while being there. A nice young lady, comes to greet me every so often and asks me how i am doing and if i need something to drink. Ive ever been to a dealership with such outstanding customer service. more

rip off 10/10/2011

I took my mercedes for scheduled service and they riped me off. they added unnecessary services and then when i asked about it the directed me to their mananger who said to leave a message. this is my message! more
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Additional information

  • Hours:

    Sun 9am-8pm, Mon-Sat 8:30am-9pm
  • Neighborhoods:

    South Valley, Van Nuys
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