After going to KLP for the past yr, I've had 3 colorists & have been lied to each time. I wasn't even told that they left until my appt- was given random staff. First 2 times I let it slide. I'll never go back due to the terrible cust svc. The last colorist ruined my hair w/ bright colored stain. At my following "color correction" appt, I was greeted by another new colorist. Still paid full price & they didn't fix my hair. Have staffing issues, but don't lie. Make mistakes, but have the decency to ensure something is done to fix them, whether that colorist is still there or not. Owner has poor mgmt & cust svc skills - will new cust's just keep coming in reglardless of svc? Sorry, not the kind of place I want to give my $. Good luck with this kind of business model!