This company must be hurting for money. They would rather get bad publicity than refund people's money. The last trip I went on had only a dozen people on it. They warn that the bus may fill up and they urge people to sign up early. But it is all lies. If you MUST use them, I recommend that you wait to the last minute to sign up if you think there is even a remote possibility that you won't be able to make it. Steer clear of this sinking ship.