I work at this restaurant. Ok mothers day we were allowed no special orders, due to the fact that our kitchen manager was out of town for a wedding. We are a locally owned business, and DO run out of things, because the things we receive are ( believe it or not), fresh. We take things back to the kitchen when people complain about them, not because we intend to reserve anything, but because a customer shouldn't get to eat what they've complained about. And FYI, the manager was not asked to come talk to you, you just left a nasty note on your poor servers credit card slip. The ketch is a family owned, great place, that doesn't deserve a bad review due to a faulty retelling of a medicre dining experience.