Everyone at KBAAH really cares about each and every patient. They treat you with respect, and understand that your pet is a part of your family. I have brought 3 chinchillas, 7 sugar gliders, and 2 dogs here and have had nothing but the best treatment here. One of my chinchillas has malocclusion, which is very expensive to deal with and also emotional, and they have helped me in every way they can (financially, advice, just plain and simply caring). I will never go anywhere else.