I went to Kenneth's to get my hair cut prior to my wedding. I'm totally laid-back and normally very tolerant of something as silly as a not-so-hot haircut, but this was the most horrible hair experience I've EVER had, so beware.
When I called to schedule with my regular stylist, she had only a 7:30 slot. I told them I couldn't make it until 7:45, and they said that was fine. When I arrived at 7:45, they turned me away. Being flexible, I agreed to reschedule for a different location without putting up a fight. Not knowing that Sawmill/Dublin was their TRAINING LOCATION, I accepted an appointment there the next day. When I arrived & saw the sign that said Kenneth's ACADEMY, I was worried & called them to make sure I'd receive the same level of service as with my regular stylist. They assured me I would, and I foolishly believed them.
Unfortunately, Shannon, the girl who cut my hair, completely butchered it. Knowing I was having it trimmed for my wedding, she showed zero interest whatsoever in making it a special experience. She only cared about getting me in and out of there so she could see her next client and go home. I wanted to keep it long. She chopped me, then gave my thick, curly hair a blunt edge with no layers, & didn't even asked if I liked it- just shooed me out of the chair to pay. I've had bad haircuts before; this was simply the worst. When I left I was in too much shock to say anything (wish I would've)- have you ever had this experience where you feel like you can't speak up? I emailed their customer service people 3 times before I had any response, and their only offer was to give me another cut w/ another stylist (my wedding was over by then, it was pointless).
I hope that if you go to Kenneth's, your experience is different. But if you asked me, I'd say do NOT go to Kenneth's and do NOT go to Shannon, both for bad customer service and unskilled, uncaring stylists. Now I cry when I see my wedding pictures because my hair is too short.
Pros: Quick, cheap, and no chit-chat w/ client
Cons: The quality of your haircut will reflect it (wrong for you, not what you wanted)