Ken is on call delivery for us and is there within 2 or 3 days, very courteous and friendly. We have been with him for over 3 years and he is now serving many of my neighbors due to word of mouth recomendations.
Have not had need for emergency delivery, but I have no doubts about his sincerity.He would be there if needed.
He has always been better than competitve and has helped us lower our heating and cooking bills with great pricing or advising us when is the right time to buy. (500gal tank)