A very high markup on parts and a serivce call fee PLUS their already high hourly rate makes it a call I make through gritted teeth. FOr years I used to pay a service call fee AGAINST the hourly rate. That is, the fee was for a mandatory first hour. It wasn't the first hour PLUS this premium. They are all getting away with it now, but I think it's wrong. I will be happy to drop these guys forever if I can find someone who does not charge hourly PLUS this punishing fee. Otherwise, at least they are competent.