I presented at this office on Saturday, October 14 @0840 a.m. with 14 week old puppy suspected of ingesting some substance the previous evening that caused her to experience vomiting and diarrhea. The vomiting and diarrhea had stopped by then but puppy was refusing food and drink.
I did not want to leave her at the office but was convinced to do so when told she was at risk for parvo and had an elevated temp. Before I left I did get her to drink water. I also left a stool sample for testing. I was also assured by Dr. Gary that if any improvement was noted I could pick her up easily since she checked on the animals several times a day.
I had to phone for a report that evening and the call was returned an hour later with news that no more vomiting or diarrhea was evident although she had not eaten. I wanted to pick her up then but was told we should wait until morning for the test results and in case she took a turn for the worse.
Dr. Gary phoned Sunday a.m. @9:00; she said the test results were negative for parasites! I asked about the parvo and she responded that they did not check for this. The puppy had eaten and was active. I said I would come in to pick her up, the Dr. replied that I couldn't do this since she was leaving. I asked about the elevated temp, she said she "assumed" it was all right and did not check this since puppy was acting better!!
I asked when she would be back so I could pick the pup up. She wanted to wait until Monday morning in case her condition changed. I said I would be picking her up when the doctor returned to the clinic for her next check. She couldn't give me a time, said it depended on who called her, she didn't have a set schedule. I asked who would be checking on the animals, she told me a "kennel person" would be there.
I phoned the answering service that afternoon and waited for two hours without receiving a call back. I decided to drive to the clinic and meet with or wait for the kennel person or dr. No one was there @3:00 p.m.
My roommate phoned the answering service to let them know I was waiting at the clinic. I then received a call from the dr. on my cell. She told me she didn't know when she would get there, there was no one else available to open the office, she didn't know the kennel person's name or schedule, and the puppy's condition that evening would determine whether I could take her home or not!!!
I reminded her, as I had told her on Saturday morning, that the symptoms were the same as when the puppy had eaten mushrooms in the yard, only lasting a little longer this time.
I then told her I would be picking her up and taking her to my regular vet to which she said, "Oh no, she's fine." She constantly over talked me and at one point hung up on me. I rephoned the answering service and she returned the call. I told her I would be calling the police and if I was not able to get the puppy that evening that I would be taking legal action on Monday morning.
The police car showed up and then the dr. along with her family drove in. I went into the clinic, requested the police officer to follow her back to the cages, paid the bill ($132.50), and took my perfectly healthy puppy home.
Got home, puppy peed 5x, bowels moved x2, drank about half a quart of water and wolfed down a can.
This particular dr., Dr. Gary, lied to me about the availability for pick up and apparently about the parvo risk. I did not ask for a diagnosis and was not provided with one either verbally or with my printed receipt.
I also don't think the animals are checked regularly due to the hunger and thirst of the puppy. I believe she was the only dog on the premises that weekend since I didn't hear any barking whatsoever.