My first experience with Keller's was in 2005 when I took my truck in. Stephen (not Steve) was my service writer. Soon after I had the same problem and took my truck in again. Stephen never called, except to tell me that my truck was done, only to arrive and find that I owed another $800. In late February I took it back. Again the only call I got was to tell me that the service was done, this time to find a $3000 bill. Stephen said that I could make payments as I was able. I managed to get them $250 at least every three months. On average I paid $65 per month since the service. I attempted to use my Debit card and was declined, even though I knew I had enough funds. I found that without my approval or knowledge that Kellers had charged my card five times in a row for $250. This drained all of my savings, and overdraft line of credit, and left me with $26, 1 week before Christmas. I contacted Steve Edison by phone and asked why this happened, his reply was that he had waited long enough for me to pay the bill. Steve told me that he had called me several times over the last few months on my cell, which is an outright lie, my detailed cell bill confirms such. He explained to me that ?My boss (Mr.Keller) told me that I had to do whatever it takes for me to get the money?. To which I responded ?Even if it?s fraud??, ?it?s not fraud!? was Steve?s reply. I tried to reason with him, and he did not care that he took my house payment, the food off my table, and any money I had for Christmas for my family and my 5 year old daughter. I expressed my gratitude with every phone call that I returned when I was actually contacted. None the less, it in no way gives Keller?s the right to charge my debit card without my permission, or knowledge. This shop repeatedly did not call for any authorization for repairs on my vehicle, and then charged my debit card on more than one occasion without my knowledge, and refused to rectify the situation when I brought it to their attention.
Pros: Loaner Cars
Cons: Not authorizing expensive work, unauthorized charges when keeping cards on file.