User Rating: 5 out of 5 stars
by burtonmaloney 12/22/2011
I would like to THANK Keene Auto Body for a WONDERFUL experience.
Our son was involved in an accident and did over $3,000.00 worth of damage to his vehicle.
The evening of the accident, they were called to come tow the vehicle, I think the gentleman's name was Roy. On Monday morning I called and spoke with Steve, not ever being involved in an accident, he told me exactly what to do. He explained that his estimate would be more than what the insurance company would come back with. He explained that they would try and put aftermarket part or used parts on our son's vehicle. He explained the difference between aftermarket and used to us and what our options were. During the whole process, we were able to come see the progress and the process of what was happening to his vehicle. Steve and his crew went OVER AND ABOVE the call of duty on his vehicle. The drivers side front was where the damage was, but they took out all the scuffs and dents on the drivers side. They suggested that we replace the rear bumper aswell (since I had made a comment that I had wanted to replace that one in time) so that I wouldn't have to pay for extra paint costs as they were already painting the whole side. I appreciated their honesty.
Goliath, I am not sure what you are talking about with Sherry, she was nothing but pleasant and friendly with me and my family. If she didn't know the answer she would find out for me or pass me to someone who would.
I am an extreme OCD person and everything must be as so and Keene Auto Body met my standards. I would highly recommend them to anyone and everyone.
Thank you Keene Auto Body for helping us thru our first accident. Steve and his crew are top notch!