I don't normally criticize a business unless it just really needs to be public knowledge. This is the case with this particular Kay's Jewelers (Shelby, NC). I have no discrepancies to what music people listen to, but when I walk into a jewelry store I don't want to listen to rap. It is beyond me as to why anyone would and reflects the bad taste of the store's management. Who knows, maybe they are trying to make a point or something. Still, there is lots of gorgeous music that would prove the point without looking like a pawn shop or club. The staff didn't seem to know what they are talking about at all and the ring I purchased had to be sent back twice because of incompetence. Now I am continually called by the store about a ring I returned! Not only that, but they also tampered with a ring that I had bought that was not their property! Why I had to send it along with the one from Kay's, I still have no clue about. This store is shady and my temper flared more than once. Do yourself a favor and go somewhere else! Expensive jewelry is just not something to be cheap about.