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Kathy Napier - State Farm Insurance Agent - 0 Reviews - 1209 Saxon Blvd, Suite 1, Deltona, FL - Motorcycle Insurance Reviews - Phone (386) 206-8019

Kathy Napier - State Farm Insurance Agent

1209 Saxon Blvd, Suite 1 (at Suite 1)
Deltona, FL 32725
(386) 206-8019
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Kathy Napier - State Farm Insurance Agent - Deltona, FL
Kathy Napier - State Farm Insurance Agent - Deltona, FL
Kathy Napier - State Farm Insurance Agent - Deltona, FL
Kathy Napier - State Farm Insurance Agent - Deltona, FL
Kathy Napier - State Farm Insurance Agent - Deltona, FL
Kathy Napier - State Farm Insurance Agent - Deltona, FL


Editorial review from Citysearch 8/22/2014

When I first signed up with this office for auto insurance, Cherie was so sweet and polite. She tried to sell me everything they offer which is expected. She is in the business to make commission. I was a loyal customer. No tickets; no car accidents; she even talked me into allowing direct withdraw from my checking account. Not once did they have to wait for their money. At the end of the 1st year I noticed my premium went up by $8. It had actually gone up by about twice by few dollars and I thought it was no big deal. There was no prior notification from State Farm. So I called on 7/31/14 and left a message for cherie to call me back and informed the receptionist that I was wondering why the increase and was considering going somewhere else. I never got a call back. On 8/21, I called and spoke to colleen. I expressed my concern that cherie did not call me back. Colleen promised she would call me back. This time I gave her my cel phone number instead of the house number. I never got a call back. I called again and expressed my concerns and asked to cancel my policy. This time cherie got on the phone and told me ""you didn't get my message. I had called back on 7/31 at 1:56 and left you a message. Well, there was no call and there was no voice mail message. She didn't explain why she didn't call me back the second time on my cell phone. She then proceeded to explain that her underwriter had told her that the increase of $8 was no big deal. No big deal to who? I didn't know State Farm decides what's a big deal for me and what's not. I told cherie I wanted to cancel my policy she said: "" come sign the cancellation request form."" No apology was offered.\r She already got her commission she doesn't need me anymore.\r If you want people to tell you what's a big deal and what's not for you when it comes to how you spend your money, please go to Kathy Napier's office and ask for Cherie!\r I am now signed up with a different reputable company; same coverage for a lot less that what I was paying at State Farm. more
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Owner Message

  • The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer. Our success is built on a foundation of shared values - quality service and relationships, mutual trust, integrity and financial strength. Our vision for the future is to be the customer's first and best choice in the products and services we provide. We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers' needs will determine our path. Our values will guide us.

Additional information

  • Hours:

    Mon 9am-5pm, Wed-Fri 9am-5pm, Tue 9am-7pm
  • Neighborhoods:

    Deltona Lakes