I go out for sushi about once a week and like to try all the different restaurants in the area. I always seem to feel like Japanese restaurants are understaffed because my drink always seems to sit empty for a while, but I love the food and the waitstaff is usually so apologetic and considerate that I don't mind it. However, the one and only time I have eaten at this specific restaurant it went a little like this: My boyfriend and I walked in around 7:30, we stood behind another couple at the door for about 15 minutes before someone cleaned off two glass at the sushi bar to sit us down. (I beleive it was a manager that sat us.) Around 7:55 (yes after 10 minutes of sitting down) our waitress came to take our drink order. At 8:14 we got our drinks (I know this because my boyfriend said we were leaving if we didn't get our order taken by 8:15.) We gave her our order right away. We ordered an entree to split and a side of sushi. We got the sushi within minutes, passed to us over the bar by the sushi chef. The sushi was excellent!!! However, around 8:30 my boyfriend's tea was empty, our sushi was gone and my water glass was nothing but ice. Our waitress never came back, and each time we repeatedly tried to wave or call to get her attention, she put her head down and walked right passed us. How she managed to ignore us is beyond me, we were sat right next to the entrance to the kitchen and at the end of the sushi bar where she had to come to pick up everyone elses food. At 9:05 she dropped off our check and said (exactly) ""Don't worry, I didn't charge you for the stuff you didn't get"". WHAT! Well were we ever going to get it? We ended up eating 1 sushi roll between the two of us, never got a refill, never saw a manager and never got any explanation. We even asked to speak to a manager when she came to take our money but our waitress didn't even acknowledge our request, SHE WALKED AWAY! Who does that?
Pros: Sushi was good
Cons: Can't rate the rest of the food I ordered because I never tasted it. Horrible service!