I will never step foot into that so called place of business again. My husband wanted to have a special ring created for me to include my birthstone, that of our children's and his own. We went in, gave them an in-depth drawing of the design we wanted, gemstone placement, size of each stone, ect. We even took in one of my husbands fathers rings - a white gold college ring - that we wanted melted down to use the gold for since his father had passed away before we were wed and he wanted to pass it on to me in a very special way. They said they could do it, so we placed a deposit down, left his fathers ring in their care and were told to come back a couple of weeks later to check on the progress.
We needed the ring by April 13th, our anniversary - and we originally went into the store in October the year before. Giving them 6 months to complete the ring. After being put off for months, saying that there was a problem with the jeweler we got a call saying it just needed final approval before the stones were placed into the ring - the day it was due! They said they could set the stones right there and have it complete for us on time.
We go in and it was horrible!!!!!!!!!! The ring was not made out of the gold from his fathers ring, in fact it was in yellow gold, the design was all wrong, everything that could have gone wrong had. I walked out in tears. My husband stayed in there, talking to them and they were rude as hell to him. Telling him they needed more time, it would take at least another month!! He demanded a refund for the down payment and they REFUSED!!!!! Said they would only give store credit even though it was all their fault and we had been in there tons of times to try to get updates on the ring, called them constantly. everything and they still screwed up. It took calling a lawyer and a business associate of ours that knew the owners personally to get a refund of our deposit and his fathers ring back.
Once again, I will never set foot back in there and have no idea how they are able to stay in business to this day....