When my Mother passed away several years ago on Christmas the owners went out of there way to assist us through our loss during the holiday. They searched for florists who would be open, made several visits to our home to deliver or pick-up items, and accomodated our every wish (Mom's wishes as well). 24 hours a day-they were there. Through it all they were professional but kind and understanding of our highly emotional state.
Pros: Elegant settings, ample parking, assisted with elderly during visitation & services
Cons: Minor gliches during service but Mom would have laughed about it