My order last week had been incorrect and I was treated disrespectfully. However, when I spoke to the manager he generously gave me $6 in gift certificates and promised me better service on my next visit. \r
When I returned I once again faced an incredibly long weight and staff incompetence. When I spoke to the manager once our checks arrived, he asked what I felt needed to be done. I explained the situation to him, and reminded him that we had spoken last week for the same problems. \r
My hope was this manager would express some level of appreciation for his customers and attempt to improve the situation with promises for better service in the future, a partial comp. of the meal, etc. However, the manager simply told me ""Fine, don't pay, don't come back."" During this conversation he was disrespectful to my two friends and actually told one to shut up. \r
When I stood up to exit the restaurant, a customer at another table who was clearly a regular and had received multiple plates of sushi during our wait for a relatively small order looked at me and said ""Sushi is not fast food, if you want that go to McDonalds, I've been waiting even longer than you!"" The manager simply agreed with him and informed me to ""Get out now."" \r
As I exited the restaurant, I opened the doors with more force than I intended to. The manager and half his staff ran out and proceeded to call the police who dismissed his complaint as there was no violence, we were already prepared to leave, and no damage was done. The manager then proceeded to be disrespectful, accusing my friends of slamming the doors and verbally abusing them even though I had actually opened the doors. \r
He also informed us that we needed to leave because his ""entire staff was ready to go."" The implication was that we would be at risk of violence if we remained any longer.
Pros: 50% sushi is a good deal
Cons: Orders repeatedly wrong, terrible service, disrepect from manager