I was supposed to have my entire house done for $129 and was charged $189. I noticed the price quote difference so I called and talked to the owner. The MOST arrogant and rude man I have ever spoken to! I asked him why they charged me extra for 2 small 4x6, simple, cotton rugs that were lay-ed over over my carpet and tile when I did not even get the carpet, a 16x16 room and the tile room cleaned. He said in a LOUD, RUDE, voice, ""Because it's my company and I set the prices for rugs!"". I have never had an owner of a business speak to me this way. He was so rude that he made me start crying which he could not understand.All I wanted was a simple answer to a question. I was not upset, angry nor did I raise my voice when I spoke to him. He did not offer any sort of remorse, apology or anything. And, I noticed that several other reviewers had the same thing to say about him. I don't know how he stays in business with this terrible customer service. It must be the reason he has to send out the coupons with the low prices to get you hooked. Then, once they arrive, they charge you more. I will never use this company again.