I'm sorry to hear that others didn't have a good experience at K-9. When we adopted our dog (first dog I've ever had), we took him to K-9 for training. I really didn't know at all what I was doing, and K-9 came to my rescue (really -- I was bawling my eyes out in our kitchen after having our dog for about six days, but after getting him into basic training, he is an absolute joy). We also take him there 2-3 days a week for daycare. He can't get enough of it! As soon as we say the word "daycare," he races to the car with unbridled enthusiasm. We've also boarded him there several times, and he always comes out very happy. The owners (John and Holly) *really* know what they're doing -- I've learned so much from them about dogs' personalities, training them, feeding them, etc. We're getting another puppy this week, and will take her to K-9 for training, daycare, etc. I wouldn't take my beloved dogs anywhere else!!!