Wow, what can I say about this place other than I have filed complaints against them and Karplus Warehouse with every State and Federal Agency there is and will taking them to an Unlimited Civil Court Case. They are currently being investigated by the Department of Consumer Affairs for major violations. Friendly? Nope, not at all! The general manager Robert Baghoomian stated "She is the least of my concerns; if she wants to take me to court then so be it, we have lawyers that will rip her to shreds". How disgusting is this? I gave Karplus Warehouse $7000.00 down payment CASH for a nightmare piece of crap Nissan Armada. For crying out loud the vehicle did not even have a horn; which of course is a safety mechanism and a violation of State Law. If I was you I would take my money, family and run the other direction. Just because you might think they are the last resort, well there are other options. If anyone has ever been "screwed over" by Karplus and Sun Valley Auto Care, they are more than welcome to contact me and I will include you in a class action lawsuit against them. Corporations like that should NOT be allowed to take advantage of consumers like us. BTW the owner of Karplus Ali Modarresi not only owns Karplus but Discount Finance and Sun Valley Auto Care. Talking about really getting one over on you!!