Extremely poor customer service and attention to detail. I'm not sure how these agents deserve 3% of any listing. I spent a week dealing with the Bartlett agency for a $400k listing and I was met with arrogance (despite the fact I have a PhD), lack of response (2+ days to respond to an initial call), and general ineptitude.
There are lots of hungry agents out there that will do a great job. Being an agent is extremely simple (that's why there are 8000 of them in Austin). Find anyone of them other than the Bartlett agency. You'll be thankful I warned you!