KB toys is not my favorite toy store. The stores are usually are to get around in if you have a stroller. Especially at the holidays. The prices are higher than the other stores by several dollars. And they don't have really good sales like Toys R Us does.
The staff is friendly enough but I always have to go up to the register to find someone. The one good point they have is I can sometimes find older toys there that everyone else clearanced out.