I work across the street from this place and saw the appealing sign on the sidewalk, so decided to try it for a massage after a long and hard work day. But the experience was the exact opposite of what I was hoping for. . . instead of unwinding, I left feeling frustrated, tense and quite sad. Upon arrival the front desk staff was utterly rude and unhelpful to me - yet, they were incredible kind and helpful to a pair of girls (who were very well-dressed and obviously there to spend, spend, spend - so of course they would cater to them over me - funny how that works out). The management staff were all very loud and disorganized, and kind of ""shoved"" me around the place, never really pointing out what I was supposed to do when, and acted as if I was the biggest idiot on the planet for not knowing to go into the steam room after my shower. I sat there for a good 15 minutes after my shower, in plain view, management whizzing past, and no one said a word to me or even looked my way. Finally, I was able to get into the massage room with Lisa (who was the only good thing about this experience, her massage technique was lovely). However, 10 minutes into the massage the door opened and Lisa and another were talking very loudly to each other, then 10 minutes after that, the rudest manager of all (I don't know her name but she was just plain horrible) came in, and very loudly asked me if I was ""awake!"" I was almost asleep. . . but I groggily managed a ""Yes,"" and then she told me very bluntly that they ""put me in the wrong room"" and that I would ""have to move right then."" So, mid-massage, I had to get up, wrap myself up in towels, and move down the hall to another room. No apologies. No explanation. When I was checking out, that same manager barely acknowledged my existence, I had to ask her the same question 4 times before she muttered a snippy, rude answer, which prompted a smug giggle from another manager. I felt like the biggest idiot. Please don't go here.
Pros: Lisa, the Massage Therapist
Cons: Everything Else
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