My mother and I went to the Juvenex spa in search of a relaxing afternoon . We had checked the facilities on the website, all of which looked like exactly what we were hoping for.
When we arrived at the spa, we paid for our massage and facial and went to use the tubs, sauna and steam room before our appointments. The sandals we were given to wear had not been cleaned (and in fact when we left, my mom asked a staff member if they wanted to put them somewhere to clean and she just motioned for us to replace them for the next person to wear), and my mother's robe had a hole in it. The showers, as noted by other reviewers, were very dark, making it hard to figure out how to turn them off and on as well as to figure out what each of the products provided were for. We were ushered into the steam room and sauna before I asked about the tubs, which was the main reason we had chosen to go to Juvenex, only to be told, unapologetically, that they were broken. After going in the steam room, I asked about them again, noting that we came there specically to use the tubs, and were offered the jacuzzi instead. After thinking about it for a minute more, we decided that since we had come for the full experience, and were only going to be able to use the same facilities I get from my local YMCA, that we would leave. It wasn't until we were fully dressed that the front desk staff told us that they wouldn't refund our money, and that we would be charged 50 DOLLARS A PERSON for taking a shower and sitting in the sauna for 5 minutes. We then figured we were there and since they were unaccomodating we would go ahead with our massage. The massages were good, Penny and Kay, did a great job. Afterwards they served us melon and tea at a counter, which we noticed was not just cracked, but had a large piece missing, which left a sharp and jagged edge, extremely dangerous . This was an stressful spa experience, highly unrecommended.
Pros: the massage
Cons: inhospitable staff, unsanitary conditions, not upfront about facilites.
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