First visit was ok, the space was totally unexpected. Upon arrival we were greeted by the receptionist. she was not rude but not so welcoming, I was told to have a seat a fill out a spa aggreement. The receptionist had a problem with finding my booked appt, when she found it; she uttered the spa package I requested to herself but it was loud enough for anyone in that area to here. That made me fill a little uncomfortable. she should of known that by my name and appointed time.
being that I purchased a package, I expected to be told what time services start, but the rep had no idea; It is suppose to be communicated at the door or by the spa rep. My experience from working at top firms it is very important to be organized make sure clients are comfortable most of all privacy. (the key to more spending) Not meaning to be a sticklier, If I pay my hard earn money especially over 400 or 500 dollars, I expect to be treated warmly and welcomed. I asked for water had to ask twice,also ask about the dark room to get a quick 15 before we get on the road. In which all spas I attended you don't have to ask you can just go in to relax after services. the staff member I asked, didn't know what to tell me, she had to come back to me twice to give me an answer.
As of sevice, Penny was sweet and she did a awesome job, she reminds me of one of the spa staff in LA. Services is great but hospitality is definitley in question! before I left I was not sure about tip, but while waiting for the elevator the spa rep said brazenly, Are you going to give the ladys a tip for you services? Instantly, I thought what a lack of etiquette, professionalism! There are ways to ask for tips. I also, thought about the occurances during the visit then about the wonderful job by penny. perhaps I was off she had nothing to do with management
Would I go there again? maybe late 4 service only.
Pros: 24hr spa, great massage/scrub
Cons: Unorganized, some staff not friendly, broken shower, no privacy.
Pros: 24hr spa, great massage/scrub
Cons: Unorganized, some staff not friendly, broken shower, no privacy.
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