This place used to be great (pre-2011) and I was a customer for over 10 years. Now, alas, new people run the place. Hard to get appointments straight. If you change an appointment they mess it up and end up calling you on the canceled day looking for you. Rude front desk. They make you call the stylist on their personal cell phones to cancel an appointment! Never heard of this and when I said so they hung up on me. Great haircut if you can get past the front desk issues. But since there are many great stylists in the area, I'm moving on.