Ordered Buffalo wings and fries. Food arrived fast and hot, only it was not what I ordered. Fries were fine, but I was mistakenly given BBQ wings instead of Buffalo. When I called to inform them, I was initially challenged with the claim that I had ordered BBQ. When I pointed out that my online order confirmed I had not ordered BBQ, I was asked if I still wanted the Buffalo wings. I said yes and my correct order was delivered quickly.
So far, I was disappointed but understood that mistakes can be made. But then something happened that both surprised and disturbed me.
When the delivery arrived for the second time, they asked for the original BBQ wings back. I was shocked since A) they did nothing to compensate me for the incorrect order or the additional time it took to get the food I asked for and B) I could have tampered with the BBQ wings in any number of ways.
Until this time, I have always been satisfied with the quality and service of Julie's Pizzeria. Unfortunately, this experience has left me feeling extremely weary of ordering from them again.