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Jordan Road Carstar Collision - 235 Reviews - 15324 East Hinsdale Dr, Englewood, CO - Auto Body Shop Reviews - Phone (720) 506-9578

Jordan Road Carstar Collision

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15324 East Hinsdale Dr
Englewood, CO 80112
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(720) 506-9578
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Auto Body Shop

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Reviews

( 201 )
( 16 )
( 1 )
( 5 )
( 12 )

Best

Several of my vehicles were damaged in a hailstorm. CARSTAR Jordan Road was able to work with my schedule to get the work estimated quickly. My vehicles were repaired to excellent...

Worst

Just repeat what I wrote in "Review Summary" It states my displeasure VERY WELL !!!!!!!!!!!!!!! RESPONSE FROM Jordan Road CARSTAR Auto Body: We appreciate this customers fee...

Outstanding Repair Experience 12/24/2016

Several of my vehicles were damaged in a hailstorm. CARSTAR Jordan Road was able to work with my schedule to get the work estimated quickly. My vehicles were repaired to excellent condition; I can't even tell that any bodywork was performed! They look just like new! I was kept up to date on progress during the repairs with daily photos and my cars were completed AHEAD of schedule. Friendly staff, outstanding service, and a great overall experience. As an enthusiast, the hail damage to my cars was immediately stressful, but the staff here and the quality of the work eased my fears and any concerns I had about bodywork. I would gladly recommend to anyone. more

They did a good job fixing my Tahoe. It took me 4.5 hours the next day to scrub the inside due to WHITE spots of something all over leather seats, doors etc. The following day it took me 1.5... 12/17/2016

Just repeat what I wrote in "Review Summary" It states my displeasure VERY WELL !!!!!!!!!!!!!!! RESPONSE FROM Jordan Road CARSTAR Auto Body: We appreciate this customers feedback. We are glad that she was pleased with the repair job on her Tahoe, however we are equally as disappointed that our cleanup job was not satisfactory. According to our records, this vehicle was repaired nearly 2 months ago, and we are just receiving this customer review. If our customer would have contacted us the next day, I sincerely believe we would have had her return immediately to clean any missed areas. We respect every customers opportunity to voice their concerns in an online forum, and we encourage everyone to judge us based on the hundreds of reviews that we have received from satisfied customers. We will continue to work hard to be perfect on each and every customer experience, and will do our best to satisfy any concerns that are brought to our attention going forward. more

Rude, careless staff 10/3/2016

I tried to have my car fixed here. Simply needed a new center console cover. They made me wait weeks just to still not be able to help me. This place is obviously too busy and has made all the staff completely care free about the customers time and vehicle. I'm deciding to bring my car somewhere else and based on all the recent reviews, not letting them touch my car seems to be a smart choice. more

Absolutely WORST Experience 9/16/2016

One of the worst body shop I have ever deal with. Unable to deliver vehicle on time as promised. It took almost 3 weeks after the original completion date to get my vehicle back. When requested for the rental/loaner vehicle after my rental coverage was expired. They flat out declined. Experience with the manger was even worst. He didn't listen to customer's concerns, refused to resolve the situation and wanted to escalate the problem when it was already worst. RESPONSE FROM Jordan Road CARSTAR Auto Body: It’s unfortunate that this customer has the ability to bash an honest business with hard working employees. His 11k repair did take just over 4 weeks to complete which is common on a hail repair of that size. This customer chose to get into a rental that exceeded the amount that HIS insurance allowed for and when HE exceeded his allowable dollar amount prior to completion of repairs he thought that we should pay the extra. That was HIS choice to rent a car that was more than the amount HIS policy allowed. Accidents are an unfortunate thing, but when they happen, and the body shop should not be asked to reduce a customer’s deductible to cover “loss of wages” for the customer. This customer wanted us to reduce his deductible because he lost time from work. We did not hail on his car, he did voluntarily sign a repair authorization, but he did not need to verbally abuse our staff, and in his own words threaten to “escalate the situation” by reporting us to the BBB, posting unjust online reviews and tell the owner that our company was not concerned about their customers. We have been in business for nearly 35 years and are very proud of our company reputation, we simply won’t be threatened into giving unjust discounts by someone that is willing to misuse a public forum to discredit our company. more

WORST SHOP IN TOWN 8/24/2016

This so called shop destroyed my vehicle. They disassembled it including removing a window the first day and then let it sit outside in a dirt lot, in the rain for 2 weeks. They will lie to you about the progress of your vehicle saying it is "in the body shop" while not being worked on. My vehicle now smells like mold because of the moisture but they denied any wrong doing. The truth is, this shop is to busy to care. Don't waste your time. more

Horrible service 8/19/2016

Brought my car in for hail damage. They said the car would be ready in about a week and a half. That turned into 2 weeks then 3 weeks and now they say it won't be ready for 5 weeks. They claim it's because my roof was on back order but every time I get picture updates the car doesn't even have a fender. They won't provide me with a replacement car until it's fixed because they claim they have done nothing wrong. I dropped it off in July and now it won't be ready until September. I have no idea how I'll be able to get my kids to and from school. They apologize then push the date it will be ready farther away. The staff I've had contact with at the front desk have been amazing but so far that's the best thing about the place. more

great workmanship 8/8/2016

trustworthy and do beautiful work. Used Jordan Carstar at least 3 times and the I never have a problem with the end product. more


Service couldn't have been better! 7/28/2016

This is a nice clean shop with professional employees. They did a great job on my car and I can't think of anything they could've done better. Highly recommend them! more

Nicest people with great service 7/16/2016

the 2 lady's at the front desk were friendly and polite. They made me feel important as if I was top priority. They gave me a date that my car was going to be fixed on the 18th and they got it done 4 days earlier. Thanks for the great experience to the whole crew. more

excellent, Awesome 7/13/2016

From start to finish I was empressed, there was no guess work, everything was honest and up front. the online e-mail is a good feature with added security more

Satisfied customer 7/3/2016

Was in an accident and my vehicle had serious damage so I knew it would take some time. I received photos everyday of the progress of my vehicle and Kim would contact me every other day to keep me informed as well. It took about 6 weeks but well worth the wait, my vehicle looks awesome! And the staff is awesome too!!! Would definitely recommend Jordan CARSTAR! more

Job well done 6/27/2016

Service was quick and good. Had a minor issue but that was taken care of immediately. more

Quality craftsmanship. 6/25/2016

The people over at car star were very nice to speak to. Linda was great to speak to about how my car was coming along, and gave nothing but honest answers to all of my questions. Would definitely go back to them, and I would recommend them in the future. more

Overall excellence with Customer Care 6/22/2016

10-star rating out of 10. I dropped my vehicle off all paperwork was ready to go. I may have spent 2 mins dripping my car off and 5 minutes picking up my vehicle. Erika in particular my service agent was awesome, when I walked in she immediately knew who I was. Erika was very friendly, courteous and professional. My car was ready as promised. Carstar was recommended by Allstate from their certified body shops-worry free. more

Great Service 5/31/2016

Front desk was great! Got updates frequently and they did a great job! more

Recommended!!! 5/15/2016

Everyone I have dealt with here is amazing... Office staff, mechanics, etc... All very professional but also personable... Highly recommended and will come here again if the need arises... more

Wacky Accident with great results. 5/3/2016

My car was hit while parked in a garage. My car suffered extensive damage. CarStar is very close and even with their jammed schedule due to a wicked snow storm my car was in their shopped and returned to me in beautiful condition. Thank you for taking care of EVERYTHING!! more

Awesome 4/18/2016

The ease of making the appointment, the daily updates on the progress of my car and the finished product made this an effortless and pleasant experience for me. I also want to mention that your front desk customer service was friendly and welcoming as well - I wish I had gotten the name of the young woman that helped me, as she is a real attribute to your business! In this day and age, it is difficult to find a business that provides this kind of service and you need to know you are absolutely doing it the right way! Congrats and thank you! more

Great experience. 4/11/2016

Very friendly and accommodating. Thank you all for your help. more
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Owner Message

  • Jordan Road CARSTAR Collision, located in Centennial, CO, is your premiere auto body center. We have been serving the Denver area since 1981. This is our second location which opened in July 2007.

    It is our goal to provide our customers with the highest possible collision repair service, to ensure a smooth, honest and efficient repair process, and to earn your trust.

    We offer the following services:

  • Complete collision repair service
  • Mobile estimating
  • Hail damage repair
  • Paintless dent repair
  • Theft repair
  • Suspension and alignment service
  • Window tenting
  • Alarm systems
  • Clear bras
  • Spray-on bed liners
  • Air conditioning recharging

    We have 16,200 square feet, 28 work bays and 2 paint booths. We are family owned business, owned and operated by Gary Boesel and his wife, Stacy. You can count on friendly service and a welcoming, professional staff. We opened for business in October of 1981 and has now provided exceptional collision repair service to Aurora and Denver for over 27 years. We are a proud member of the Better Business Bureau for over 27 years and in 2007 we were a Gold Star Award winner.


    Claims Service Plus:

  • Complimentary pick-up and delivery
  • Guaranteed delivery date
  • Rental car assistance
  • Off-hour appointments
  • Saturday hours 8:00 a.m. - 12:00 p.m.
  • Mobile estimating service available
  • Guaranteed customer satisfaction


    Emergency? After hours?

  • Available 24 / 7
  • Live operator
  • We'll send a tow truck, call a family member, arrange for a rental car, call your insurance company, and get to work on the repairs

    Just because your car is bent out of shape that doesn't mean you have to be! Call today!

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