My dealings with Jones Appliance have been stretched out over a three-week period. 'Buddy,' the owner has been sluggish and rude, and NEVER returns a phone call. BBB has given them an 'F' rating. The delivery guys damaged my hardwood floors and other things around my apartment when they delivered a fridge. My landlord and I haven't even bothered to get them to repair the damage, it would only take longer. The delivery guys were unprofessional and borderline inappropriate. The fridge was filthy dirty when they brought it. A part was missing, and while being under warranty, they did not replace the part, and much less; didn't bother to order a new part. The delivery guys came with a newer fridge two hours (three weeks) late, and again, 'Buddy' will not return my phone call, but his delivery guy was able to reach him. Because I let the delivery guys know I was upset, 'Buddy' said all they had to do was leave the fridge on the porch and drive off. Luckily, my neighbor, who was around helping, sweet talked them into still bringing in the fridge.