I just got back from Jomag for the first time, and it will CERTAINLY not be my last!! I had a blown power window/mirror fuse on my 99 VW Cabrio. The usual mechanic I take it to said it would cost about $300 (mainly labor) to fix this fuse. I figure, its a fuse - I can fix it! I removed some covers, checked the fuses and could not find the right one. Turns out, it was a bit trickier than that. I looked online and saw great reviews for Jomag, called him and he said in a very friendly voice ""Bring it by and I'll see if I can help. It should only cost $2."" Two bucks? Worth a shot!! So I brought it over, Mauricio welcomed me, fixed the fuse right in front of me and even replaced the covers I had taken off. He stood up and said with a smile ""Back on the road!!"" Then he proceeded to NOT charge me anything. What a guy. Not only was he friendly, fast, knowledgable and trustworthy.....he was kind as well. Great combo. I will be coming back for all of my VW needs.