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John's Computer Service - 2 Reviews - 1008 W Beverley St, Staunton, VA - Computer Repair Reviews - Phone (540) 487-6330

John's Computer Service

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1008 W Beverley St
Staunton, VA 24401
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(540) 487-6330
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John's Computer Service - Staunton, VA

Reviews

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Best

I can't seem to avoid viruses from finding my computer. I've taken it to John's and they clean the machine and get it back very quickly. They stick to their estimate, also, whic...

Worst

About six weeks ago I dropped off a pin drive to see if John's Computer could recover any information from it. A day or two later they called back and said that the information wa...

READ EVERYTHING THEY ASK YOU TO SIGN CAREFULLY! 10/8/2009

About six weeks ago I dropped off a pin drive to see if John's Computer could recover any information from it. A day or two later they called back and said that the information was unrecoverable. I replied to the caller ???well just throw it away I guess.??? The caller responded with an ok and we hung up. Six weeks later, I get a call from John's Computer stating that I needed to pick up the pin drive and pay a $35 diagnostic fee. Apparently when I dropped off the $8 pin drive, the secretary had me sign a form which, to my understanding, was a basic waiver acknowledging that the pin drive was damaged when it came to you. I understand that in the buyer beware markets that we exist in that I should have read the form completely. Understand, I had done business with John's before and had been completely satisfied. I accidentally trusted that they would not charge me nearly four times the value of the pin drive without actually fixing anything. It may be a good idea in the future, to tell customers who have problems with less costly pieces of equipment that you plan to charge them $35 even if you don???t actually fix anything. I don???t mean to have them sign a form, I mean to actually tell the customer to beware of your business practices. I have had experience with Ian's Comp. Service who charged me nothing at all when they were unable to fix my problem. Cons: Expensive Rates To Not Fix Something more

Highly Recommended 3/17/2009

I can't seem to avoid viruses from finding my computer. I've taken it to John's and they clean the machine and get it back very quickly. They stick to their estimate, also, which is very nice. Pros: Excellent and reliable Cons: Must take time off from work to drop off or pick up more
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"Old Fashioned Service on New Technology"

Owner Message

  • At JCS, our goal is to offer old fashioned service on your new technology. Just because we offer "old fashioned" service, doesn't mean we are old fashioned. We will take the time needed to make sure that you are satisfied with your experience and completely understand your repairs. We have a conveniently located office for you to drop off equipment for repair, or even just drop by and ask a question. In addition, if youre not comfortable bringing your equipment to our office, we will be happy to come to your home or business. While we are an authorized DELL reseller, our technicians can repair or troubleshoot Dell, HP, Compaq, MAC and all other brands of computers. We office virus removal, help with backups, data recovery, networking, and just about everything in between. If, however, you need a new or newer computer, we offer free quotes on new and refurbished systems. We take the time to find out what you want or need by asking simple questions and simply listening. That way, you can be assured that you have the right computer at the right price. Thanks to our customers, we have been servicing individuals and businesses for 15 years. We look forward to working with you.. *Computer Repair *Virus & Spyware removal,Data Backups,Authorized DELL Reseller Wired Networking,Wireless Networking

Additional information

  • Hours:

    Mon-Fri 9am-5pm
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