About six weeks ago I dropped off a pin drive to see if John's Computer could recover any information from it. A day or two later they called back and said that the information was unrecoverable. I replied to the caller ???well just throw it away I guess.??? The caller responded with an ok and we hung up. Six weeks later, I get a call from John's Computer stating that I needed to pick up the pin drive and pay a $35 diagnostic fee. Apparently when I dropped off the $8 pin drive, the secretary had me sign a form which, to my understanding, was a basic waiver acknowledging that the pin drive was damaged when it came to you. I understand that in the buyer beware markets that we exist in that I should have read the form completely. Understand, I had done business with John's before and had been completely satisfied. I accidentally trusted that they would not charge me nearly four times the value of the pin drive without actually fixing anything. It may be a good idea in the future, to tell customers who have problems with less costly pieces of equipment that you plan to charge them $35 even if you don???t actually fix anything. I don???t mean to have them sign a form, I mean to actually tell the customer to beware of your business practices. I have had experience with Ian's Comp. Service who charged me nothing at all when they were unable to fix my problem.
Cons: Expensive Rates To Not Fix Something