Joe Koen and Sons is the most dishonest jewelry store in Austin! My husband surprised me with an amethyst ring and we found a huge scratch on the side before I even wore it! They refused to offer an exchange or refund and Brad Koen, one of the owners, accused me of scratching it myself! Their prices are terribly overpriced compared to other stores, and they wouldn't even give us any papers on the ring. I'm just hoping that it is real because with the way they do business, it probably isn't. Go to Benold's or any other jewelry store instead!
Cons: Terrible service!