We contacted Jimmy's Range and Appliance in 07/09 for a problem with our dishwasher. The problem was that it would continuously drain when turned on. The technician that came in told us that we needed a new drain pump, and returned to install it about a week later. We were charged $75 for the 1st visit and an additional $216.53 for parts and labor. The technician did not leave the old part behind, to both prove that a new part was installed and to demonstrate that the old part was defective. We were given a 90 day warranty.
About a month later the problem came back, with the exact same symptoms. We called Jimmy's again, and had a number of visits from several different technicians, who were unable to identify the source of the problem. One suggested that the drain to which the dishwasher was attached did not drain properly, and we just needed to wait for it to clear.
Finally, after another technician's visit - in October - Jimmy's informed us that we needed another part and another repair, costing us another $300+, since by that point the warranty had conveniently expired. They were not clear on what the part was, as my husband and I got two different answers from them.
In my last phone conversation with Jimmy's in October, I questioned whether they had purposely dragged their feet after the dishwasher broke down the second time, and told them I did not trust them to perform any new repairs. In addition, I informed them that I would be disputing their charge with my credit card, at which point their representative hung up on me.
We called another repair company in, and they determined that the problem was improper installation, which resulted in a hole in the connecting hose causing an small internal leak -- and that set off the fail-safe in the dishwasher causing it to drain continuously.
As a result, I am convinced that Jimmy's was either incompetent, or worse intentionally caused us to have a dragged out process, in order to be able to change us for a second *unnecessary* repair.
Cons: Charged for unnecessary service