On 1/3/2012 I took my Audi Q5 to Jim Ellis Collision Center to replace a window pane and set cover because my car was broken into. Since they are the Audi authorized dealer and repair center, I expect this would be a quick and simple procedure. However, after 40 days my car is still not ready. Jason, the customer rep keep giving excuse after excuse why the car is not ready and I think all those excuse are nothing but HOT AIR. I would not recommend this center to repair your car because they are not even competent enough to even replacing a window pane and set cover.