Don't Shop here. This is the most disappointing consumer experience I have ever had. I went to Miller's specifically because my Grandparents, & Parents had bought from him, and swore by the craftsmanship. Unfortuantly my experience has not been the same. And my experience makes me wonder how they have remained in business. \r
I ordered a set that was not one they made. It only took 2.5 weeks for them to call and say it was in. I was thrilled... then it began. I rushed my brother here from Cleveland to take my old furniture I was giving him. Because of the rush, he had to pay to rent a Van. $$, The day Miller was to delivery my new set, their delivery driver, called and said what they were loading was not what I ordered! Something no one a week before noticed when they received it in! Because it was a Saturday we waited until Monday, until the Mfg. Rep was in to figure out the problem. I waited for a call, that didn't come. So I called them, Over and again... Finally was told that it had been ordered with the wrong #, but my order would be in that week, so I accepted that, the week past with no calls. I went to the store again (30miles for me each time), Mr. Miller kept apologizing, but once again couldn't tell me anything as to where my furniture was. Again it was Sunday so I had to wait until the next day. Monday came, and although they did call me, they could give me no answers and was suppose to call again later in the day, when they got ahold of their rep. Again, no call. The next day no call, I called them, and got no answers and asked for a return call the next morning, of course the next morning and afternoon and evening came and went with no phone calls. Now trust me when I say after a point, I was no longer polite about this situation. Their mistakes made me cost my brother money, cost me money in cell phone minutes and long distance land line calls, my labor costs, for time away from my job, mileage costs for the gas going back and forth to the store, and 3 weeks thus far, with no furniture in my house, because I had my brother take mine away, thinking my new furniture was to be delivered!! I've had to cancel a party I was to have this weekend (Labor Day)because I've nothing for guests to sit on. Early on Mr. Miller / Son said they would deliver me out something to use temporarily, and return my money to me until my furniture actually came in (did I mention I paid in FULL from the beginning)!! But since no one ever calls you back, Temporary furniture has never been arranged, nor have they refunded my money and I am still waiting to hear where the heck my furniture is. Funny thing is, I spoke with the son Jeff tonight, and he promised to call me immediately back, once his Dad got done with a customer,,, Of course he did not call, and the store is now closed for the night, and I sit here in my lawnchair typing this review, with no more knowledge then I had 4 weeks ago! I will now have to take additional time away from work, to go to the store once again, to now insist on a FULL REFUND. Because at this point I will be cancelling my entire order, and shopping elsewhere. Hopefully someone will have something I like, in stock that I won't have to wait for! Otherwise my husband and I are sitting on lawn chairs for a good while longer.\r
SPREAD THE WORD, AND SAVE OTHER UNSUSPECTING CONSUMERS!!! DO NOT SHOP JIM MILLER'S FURNITURE!!! Not if you value your Time, Money and Sanity!!!