My wife and I recently had the pleasure of leasing an HS 250h from Jim Falk Lexus. I called around and tele-shopped prices throughout all of LA. Everyone is hungry to sell a car right now and I'm confident that I got a great price.... over the phone. Then the moment of truth: will Jordan and Safi (a great manager and a man of his word) beat the lowest price in all of L.A.? By now you've guessed that they did, but
the no hassle, no haggle manner in which they did it was very impressive. I can't promise your experience will be the same however, I am confident, after dealing with every Lexus dealership in LA ex-Keyes (Ilya, what happened buddy?) that there is a huge disparity in the Relative BS Factor (RBSF) between Jim Falk Lexus (specifically: Jordan, Safi and Kathryn) and the other dealerships. Kathryn in finance was great as well. She has a straight forward pitch that I appreciate. Best of many experiences I've had at a car dealership and frankly, I was expecting a nightmare because you really piss peopleoff when you shop around over the phone (a livid manager at Santa Monica Lexus made this clear, like I shouldn't care about getting a good deal). Also of note: Wally at SM Lexus was great to deal with as well but I didn't want to buy from a manager that's gonna yell at a customer, on principal.
Also, Jordan knows a lot about the navigation system and has helped me out many times since we bought. Instead of being annoyed he seems to enjoy helping.
Full names:
Jordan Simon
Safi Nabi
Kathryn Marenzi
Pros: You can actually trust the sales dept.
Cons: Don't know about the service dept. yet.
more