If you have decided to purchase an Audi, you've already demonstrated an affinity for beautiful art on wheels combined with sensible German engineering, quality craftsmanship, and breathtaking performance. But with several Audi dealerships to choose from in the Atlanta metro area, why risk having just an average (or below-average) buying and ownership experience when you can bet on a sure thing? After purchasing two Audi vehicles from Jim Ellis Audi of Atlanta (and cross-shopping other dealerships for comparison each time), I have concluded that Jim Ellis Audi of Atlanta offers customers the best overall experience, from sales to service. Not only do they retain the best salespersons (who are both professional and educated in the products they market), their service technicians are competent and actually listen to the customer. I can’t tell you how many times I’ve experienced adversarial attitudes (or collateral damage to your vehicle!) at other dealerships when seeking warranty repairs. Not so at Jim Ellis Audi of Atlanta, where you are always treated with respect and courtesy. Owning an Audi doesn’t make anyone more special than anyone else, but the staff at Jim Ellis really strives to make you feel otherwise.
If you’re in the market for a new Audi, I highly recommend asking for Jeremy McLean in Sales. He’s an Audi Brand Specialist that loves his job and is a true Audi enthusiast. But don’t let his multiple awards for nationwide sales leader scare you, as Jeremy is soft-spoken and understands the meaning of personalized service and individual attention. The Sales Manager, Tracie Dean, is also a pleasure to work with, and looks after all of her staff’s customers like they’re one of her flock.
No customer ever looks forward to the paperwork process when purchasing a car, but believe it or not, Rob Waggoner executes his responsibility as Finance Manager better than anyone I’ve ever dealt with, fostering a relaxed and supportive environment. He made the cold business side of the transaction feel like talking to an old friend.
And if your Audi is due for scheduled service (or isn’t behaving properly), Service Advisor Ken Stamps is the man you want to talk to. He pays attention to (and follows) my needs and special requests, and surprises me by anticipating or suggesting other things I hadn’t even thought of yet. I can’t say enough about the great people at Jim Ellis Audi of Atlanta, because when your new car isn’t so shiny anymore, or it’s long gone and you’ve replaced it with something else, it’s the people that you will remember most. And Jim Ellis Audi of Atlanta has some of the best humans (and products!) in the industry.
Pros: Courteous & accommodating staff (sales or service)
Cons: So popular, may be difficult to schedule a next-day appt.