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Jim Ellis Audi Atlanta - 12 Reviews - 5901 Peachtree Industrial Blvd, Atlanta, GA - Other Reviews - Phone (770) 454-8200

Jim Ellis Audi Atlanta

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5901 Peachtree Industrial Blvd
Atlanta, GA 30341
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(770) 454-8200
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Jim Ellis Audi Atlanta - Atlanta, GA
Jim Ellis Audi Atlanta - Atlanta, GA

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Reviews

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Best

We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi fr...

Worst

The short version is that we connected with Nikki online before arriving to ask about a few A6’s that were online. After arriving from Savannah, test-driving 3, we settled on one ...

Stay away from Jim Ellis Atlanta 10/18/2011

The short version is that we connected with Nikki online before arriving to ask about a few A6’s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud - sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say – oops, sorry the car sold. We were upset and she was very dismissive about the whole thing – putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism – and most upset when I find today online and by calling the dealership that the car NEVER sold. I can’t imaging any sort of excuse that could come of this –and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details – ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki and Masud if you go to this dealership - they totally lack professionalism! more

Drove to Atlanta from Orlando 8/22/2011

We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi from another store. They delivered everything as promised and we highly recommend this dealership. more

Excellent Dealership!!!!! 3/3/2010

"I purchased my vehicle from your dealership about 2 years ago. Throughout that time Rick has always taken care of my service related needs and questions. Audi pretty much sells itself, but what makes your dealership special is the people you have staffed in that particular department. Rick, Chris, Mike, and the young ladies at the checkout have always been kind and courteous. To be completley honest if I were to buy a new vehcile it would most defintely be from your dealership simply because I love the level of respect and care that is extended by your team. Throughtout me dealings with Rick I honestly cannot say that there is any need or room for improvement. He has always been a pleasure to deal with and has always taken care of my car perfectly!! Thank you--Mustafa Mufti" Pros: Please read below. Cons: None more

Jim Ellis Audi 3/3/2010

As always, my most recent experience with Jim Ellis Audi was superb. My issue was diagnosed within 15 minutes, and I was out the door. Mike Kulig was very helpful, very knowledgeable and a pleasure to work with and help me resolve my issue. Thank you, as always, so very much! Regards - Cynthia Sech more

Through Good Times and Bad 2/16/2010

"I bought my first Audi in December 2003 at Jim Ellis. I am on #2. From day one the service and support have been excellent. What strikes me the most after 6 years is that I see the same familiar faces when I walk in the door, and they know my name. The fact that their staff does not turn over every 6 months says a lot about the Jim Ellis organization. Chris and Rick have treated me like family over the years -- through the good times and through the hard times. As a Realtor, my business has slowed in this economy. I don't have the budget for auto maintenance that I did last year. I found myself in a pinch last week and Rick worked with me to keep me on the road. When the hard times are behind us, you can be assured that I will trade up -- and it will be with Jim Ellis. I just wish my bank had the same ethic about how to treat their customers.--Rebecca Wellborn, Chapman Hall Realtors" Pros: A service team that has your back when you need them. Cons: I cant afford a new Audi every year. more

Drive an Audi from Jim Ellis 1/15/2010

"I am now on my ninth Audi. I have leased all but one of them from you and I will continue to do so for as long as Audi maintains their high standards of quality and Jim Ellis continues your high standards of service. Keep up the good work. ---J. Craig Hill" Pros: Expert sales and service Cons: None more

No better place to buy an Audi 12/30/2009

"Patrick Wolff is a dedicated, enthusiastic, sincere salesman and I always enjoy working with him. I hope he is with you for many years to come; I can't imagine buying a car from anyone else.--Kathryn Petralia" Pros: Excellent service, attention to detail, amazing follow up Cons: Can staff be too helpful? I don't think so more

Great Service 12/30/2009

As always, I received phone calls throughout the day with updates on the service. Great communication! Every time people ask if I like my car (2006 A4), I say it's great, but the best part of owning it is the incredible service you guys perform.Thanks for the 2009 A4 loaner. I guess I lucked out this time, but driving the nicer version of my car has definitely got me thinking that when my current car eventually dies, I'll probably be buying another audi. more

Excellent Service 12/11/2009

I was really impressed with my experience. The service was same day, a vehicle was ready for me when I got there, and the car looked great when I picked it up.--Bobby Duffield Pros: friendly staff, fast service, loaner car ready upon arrival more

Pleasant, professional purveyor (& servicer) of fine cars. 10/9/2009

If you have decided to purchase an Audi, you've already demonstrated an affinity for beautiful art on wheels combined with sensible German engineering, quality craftsmanship, and breathtaking performance. But with several Audi dealerships to choose from in the Atlanta metro area, why risk having just an average (or below-average) buying and ownership experience when you can bet on a sure thing? After purchasing two Audi vehicles from Jim Ellis Audi of Atlanta (and cross-shopping other dealerships for comparison each time), I have concluded that Jim Ellis Audi of Atlanta offers customers the best overall experience, from sales to service. Not only do they retain the best salespersons (who are both professional and educated in the products they market), their service technicians are competent and actually listen to the customer. I can’t tell you how many times I’ve experienced adversarial attitudes (or collateral damage to your vehicle!) at other dealerships when seeking warranty repairs. Not so at Jim Ellis Audi of Atlanta, where you are always treated with respect and courtesy. Owning an Audi doesn’t make anyone more special than anyone else, but the staff at Jim Ellis really strives to make you feel otherwise. If you’re in the market for a new Audi, I highly recommend asking for Jeremy McLean in Sales. He’s an Audi Brand Specialist that loves his job and is a true Audi enthusiast. But don’t let his multiple awards for nationwide sales leader scare you, as Jeremy is soft-spoken and understands the meaning of personalized service and individual attention. The Sales Manager, Tracie Dean, is also a pleasure to work with, and looks after all of her staff’s customers like they’re one of her flock. No customer ever looks forward to the paperwork process when purchasing a car, but believe it or not, Rob Waggoner executes his responsibility as Finance Manager better than anyone I’ve ever dealt with, fostering a relaxed and supportive environment. He made the cold business side of the transaction feel like talking to an old friend. And if your Audi is due for scheduled service (or isn’t behaving properly), Service Advisor Ken Stamps is the man you want to talk to. He pays attention to (and follows) my needs and special requests, and surprises me by anticipating or suggesting other things I hadn’t even thought of yet. I can’t say enough about the great people at Jim Ellis Audi of Atlanta, because when your new car isn’t so shiny anymore, or it’s long gone and you’ve replaced it with something else, it’s the people that you will remember most. And Jim Ellis Audi of Atlanta has some of the best humans (and products!) in the industry. Pros: Courteous & accommodating staff (sales or service) Cons: So popular, may be difficult to schedule a next-day appt. more

Outstanding service 10/5/2009

Recently had my Audi A8 serviced with Chris Lee as the service leader. He is excellent-enthusiastic, thorough, direct, youthful and a positive can do attitude. He kept me informed throughout the service about a unique part that had to be shipped and ordered. He and Shaun, tire guy, do all my work and I totally trust them to provide the best service in town. If you buy from Jim Ellis make sure you meet Chris, he is the best. Pros: Professional, timely, accurate, more

Horrendous service - stay away! 7/29/2009

We are in the market to purchase a new Audi and visited Jim Ellis to look over the models and test drive a vehicle. We have been floored by this dealership's lack of attention, poor customer skills and overall lack of interest in our search. This is what struck us: * Upon entering the dealership, employees seemed to be wandering aimlessly. Five minutes went by before someone acknowledged us. The difference in attitude between the Audi personnel and other dealerships on P'tree Industrial is shocking. * We were not allowed to test drive a vehicle on our own. When we did test drive the vehicle, the manager answered a personal phone call and was unavailable to answer questions. * We have requested quotes from this dealership four times. The manager has sent us quotes that do not mirror the options (note: we only care to add four simple options, not a complicated task) we desire. Moreover, she seems blase about this deal. We love Audi, but will be purchasing our car elsewhere. Pros: N/A Cons: service, attitude, not responsive to customer needs more
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Additional information

  • Hours:

    Mon 09:00 AM-09:00 PM;Tue 09:00 AM-09:00 PM;Wed 09:00 AM-09:00 PM;Thu 09:00 AM-09:00 PM;Fri 09:00 AM-09:00 PM;Sat 09:00 AM-07:00 PM
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