We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who knew so much about the product he is selling. In fact, after buying our Cadillac SRX, he sat with us for a very long time explaining each feature and how to use it. Drew really made our car experience pleasurable and we would come back to him for our next car purchase.