I've been going to this location for several years for oil change and every single time I've been there, it's always different set of employees (high turn over, geez, I wonder why). Now and then I get a nice, knowledgeable and courteous employee who, without any sales pitch, explains things to me. The other day I went for an oil change, waited 35min in the waiting room (there were only 2 cars in front of me, so why the ridiculous wait?) before someone got me to ""check in"" - this guys was showing me my air filter saying it needs to be replaced, I looked at it and said ""ok"", then he tells me but they don't have any in stock (WTF?). I told him to check why oil is leaking (my car barely has 23k miles and it's about 4yrs old).
Fast forward 20 more min...
A different guy (a red head) came in to get me as my car was ready. As he's typing stuff on the computer, I asked him if they found out why the oil is leaking, he dismissively tells me the oil level is full when I brought it in, so I shouldn't worry about it. I repeat my question and added that the first guy told me they'd check it out. This red head rudely cut me off before I finish my sentence and says, ""It's an old car, don't worry about it"". So I correct this knuckle head greasy monkey that my car is only 4yrs old and he exasperatedly sighs and says ""Your car isn't exactly BMW or Porsche. It's a cheap car that they made cheap.""
That incompetent red head dare saying my car is cheap??? I paid 25k for it! Cash!!! Makes me wonder what kind of luxury car he drives making such a big cash working at a flipping jiffy lube!!!