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Jewelry Exchange - 32 Reviews - 15732 Tustin Village Way, Tustin, CA - Jewelry Reviews - Phone (714) 716-5859

Jewelry Exchange

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15732 Tustin Village Way (at McFadden & 55 Fwy)
Tustin, CA 92780
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(714) 716-5859
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Jewelry Exchange - Tustin, CA
Jewelry Exchange - Tustin, CA
Jewelry Exchange - Tustin, CA
Jewelry Exchange - Tustin, CA

Reviews

( 17 )
( 5 )
( 1 )
( 0 )
( 9 )

Best

This was my review but I did it in 2009, why does it post as a couple of weeks ago? \r Okay, so maybe I had a bit of an attitude before going in because of some negative things I...

Worst

I was so disapointed with this experience. I wanted to purchase an Eternity Ring. There were no large stone rings of this type. I was told I had to special order. I wanted to kn...

Attitude to Gratitude! 7/22/2016

This was my review but I did it in 2009, why does it post as a couple of weeks ago? \r Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was ""look ..I saw your face when you put that last ring on, whats there to think about"" and I looked around this huge place with all those customers and thought to myself ""forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!"" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself. Pros: Diamond selection,customer service and best prices more

Editorial review from Citysearch 2/2/2015

STAY AWAY THEYRE CROOKS... They will sell you an I3 diamond which is the worst diamond quality on the universal scale for gemologists... and then theyll tell you its the hope diamond and charge you 20 times what its worth!! My fiance was sold a turd and now I am having to fight to get them to make it right because now I cant even sell the ring to pay off the debt because its a piece of crap... STAY AWAY!!!! more

Editorial review from Citysearch 2/5/2014

I went in this after work my shirt waswas dirty.as I work as an.auto mechanic I waited for approximately 20 minutes for service. When my turn came around the salesperson treated me extemely rude then she proceeded to say ""you don't have enough money to buy anything in this store"" I had 6500$ in cash in my pocet to spend on aring.After the rude treatment I went to anotherstore & spent. My cash . A real pos store more

VERY UNHAPPY 1/11/2012

I was so disapointed with this experience. I wanted to purchase an Eternity Ring. There were no large stone rings of this type. I was told I had to special order. I wanted to know if I could then be shown what the diamonds would look like and was told NO. Why would I special order a ring and have no idea what the size of the diamonds would look like? Not what the advertisements had me expect. What a disapointing experience. more

Great Service and Products 7/13/2011

I was very pleased with the customer service and I am very happy with my purchase. \r My boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.\r Last week we took them to get appraised, since they are "Guaranteed to appraise for double" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid. \r We will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are. more

Great Service and Prices 6/27/2011

I have been in here a few times. The first time I went in they didn't have what I wanted in stick, but said they could order it in from another store. They were really nice about it and didn't even make me put a deposit down. They called me a few days later to say the ring was in and I came back to look. It was exactly what I wanted. \r I went back in this weekend to get a ring for my (cross your fingers for me) future fiance. The diamond consultant that helped me, I think his name was Anthony, really helped me find the perfect diamond for my budget and they were able to get the ring back to me in just a few hours. I definitely recommend them to anyone looking for jewelry. more

Best Customer Service Experience EVER 12/28/2010

First, let me say that I was willing to ride 2-1/2 hours one way to go to the Jewelry Exchange and I am not fond of riding in city traffic. On Dec 16, 2010, our son told us (dad and I) that he wanted to get his girlfriend an engagement ring for Christmas. We knew instantly where he HAD to go to get it. My husband and I have been married for 29 years and throughout those years we have purchased items from the Jewelry Exchange in Tustin, CA for special ocassions (Wedding Anniversary, Christmas, Birthday, Valentines Day) and we have ALWAYS had a wonderful experience there. They really do set the precedence for Customer Service. Upon entering the store we were greeted and helped by Employee #6652 (Bill Redmond). His knowledge and assistance was invaluable on our quest to find the perfect ring. In a very short period of time we found the perfect ring and then Bill presented the perfect diamond to set in the perfect ring. IT WAS AWESOME! Mr. Redmond put this together for us and I mean to say it was EXQUISITE.... We were pressed for time so we left and returned the next day to pick up the ring. It was ready for us when we got there (just like they said it would be). This was a memory maker for our son and we were glad that the experience (and outcome) was so perfect for him. When he presented the ring to his girlfriend on Christmas morning she was speechless. The ring looks P-E-R-F-E-C-T on her finger. I would like to thank Mr. B. Redmond (Employee #6652) again for everything you did to make our experience at the Jewelery Exchange a wonderful one. more

AMAZING QUALITY AND SERVICE 11/17/2010

I cannot say enough about how wonderful my experience with the Jewelry Exchange has been. 8 months ago my boyfriend, now fiance, was disgruntled with the high prices of engagement rings and after hearing positive reviews about the Jewelery Exchange, he decided to give it a whirl. He left under the amount he thought he would pay and with an engagement and wedding band. I have been so pleased with my rings and the service that I assisted one of my dear friends with the same purchase this evening. I requested to be assisted by Bill Redman, since this is who my fiance was assisted by. He was amazing. He was not trying to up sale me, and really worked with my price range and needs. Not only did he meet my price range needs, but I also was able to get a ring with high quality. Thank you, Bill Redman. I will refer all my friends who are planning an engagement to you and hope to see you soon when we make any other purchases. more

Great Customer Service 11/12/2010

I've made three different purchases at this location and each time i've gone the service has been great. Bill Redman was knowledgable and helpful. The prices are fair and there was no presure. there was a large selection and i will def. use this location agian. more

SUPER, OUTSTANDING EXPERIENCE WITH RON AND SHERVIN!!!! 9/7/2010

My boyfriend and I decided to go to the jewelry exchange on a saturday at around 2 in the afternoon. . We walked in there just wanting to browze, compare prices, and well not really deciding to purchase anything. As we walked into the store there was an employee by the name of Ron. He was just oustanding from the begining of our experience til the end. He showed us all of the different options and variety of diamonds of rings that there was to choose from within every budget and price point. He was very open to answering and informing us of the diamond sizes, cuts, luster, and well everything there is to know. He was very considerate of our Budget as well. As i looked at the rings i wasnt really feeeling any of the styles or traditional style , "" the mounted diamond style with a solitare diamond."" I was actually interested to see if they had a style i saw on the tiffany and & co website. I was interested in finding an embeded style ring/ band with just a solitare diamond. When i told Ron what i was looking for, he took us around the department asking other employees and looking around to see if we could find the band. Long story short Ron and Shervin were able to find a platnum embeded band and placed a diamond in it to show me if that was the style i was looking for. I told them i wasnt interested in the platnum band and wanted a white gold band. They were so awesome that they got us to order the band in white gold,. \r Braulio and I walked into this store with no intentions of purchasing anything. These two employees were just super awesome that they made this whole experience pleasant and not intimidating or scary at all. i would definitely refer all my friends here. So on behalf of Braulio and I, Thank you Ron and Shervin!!!!!! more

Dishonest and Untrustworthy 8/17/2010

Beware! They sell poor-quality jewelry and do not stand behind their warranty. View this like buying jewelry on the street. Better to find a reputable local jeweler. more

World Class 7/13/2010

My fiancee and I bought our wedding bands at Jewelry Exchange last week, and found the perfect bands for each of us. We had good personalized service and found the prices to be far better than any other store. My fiancee had also purchase my engagement ring there, and while we were there for the wedding bands, they cleaned my ring and reset the prongs on the diamond quickly and free of charge. \r \r We highly recommend this place, not only for the prices, but the quality and service. more

THE PERFECT EXPERIENCE 7/6/2010

My experiance with the staff at the Jewelry Exchange of Sudbury MA was more than we expected. Authur was very knowledgeable and actually took the time to show us numerous stones that met our needs and wants. Once we found the perfect one they had it ready in no time! The look on my new fiance's face made the whole experience perfect! more

great price and great service after sale 6/8/2010

I had a great experience choosing my engagement ring at the Tustin store. Sue helped me and did a great job. She listened to me and found exactly what I was looking for. I had to go back to have a diamond replaced I lost in the setting and they treated me as well as if it were the purchase! I would definitely recommend the Jewelry exchange! I got so much more for my fiance's money! :) more

I will go back!! 4/14/2010

I took my daughter and her fiance to purchase a engagement ring this past weekend. I must say that i was very impressed with the selection of jewelry both in settings and loose diamonds. You do have to go in with an idea of what you want. But you can find a great deal. I like the fact that you can upgrade getting back 80% of value. Not so bad. I happen to luck out and had a really nice sales person which made my shopping more presurable. more

GREAT DEAL!!!!!!! 3/8/2010

Great deal. I found a wonderful ring for my mother there. The sales people were helpful. The ring was so much cheaper then if I went somewhere else!!!!!!!!! My mother is very happy with the ring, and we have since been back several times. I love the value and I recommend it to everyone!!!! Pros: Great Deals. Great pricing more

Great Prices! 12/30/2009

I decided to visit the jewelry exchange after seeing their commercials all the time. I had been looking for the perfect ring for a while, but my budget didn't seem to be enough anywhere i went. When i walked into the jewelry exchange i was greeted by a nice sales person who showed me exactly what i was looking for, with a much smaller price tag than all the other stores i'd been to. I absolutely love my ring and would recommend anyone looking for a great deal to check it out. Pros: Large selection, great deals more

Great deal, pleasant people, creative designer 12/16/2009

I went there after a friend refered me, with several loose stones that had sentimental value. I didn't know what I wanted to do with them and the designer there came up with an exquite piece using all the stones I brought and the purchase of one small diamond. Now I have a beautiful, unique pendant that not only means a lot to me, but I spent very little money to get it. I get so many compliments when I wear it. Wish they had a store in San Diego County. Pros: very reasonable Cons: far from home more

Jewelry Exchange is the place to go 12/8/2009

My boyfriend and I had an execellent experience at The Jewelry Exchange. We found exactly what we were looking for and at an excellent price. The staff was very helpful. We both highly recommend shopping at The Jewelry Exchange for all your jewelry needs. more

Jewelry Exchange...Great Prices & Great Customer Service 12/7/2009

I have always experienced excellent service from the Jewelry Exchange! We have shopped there for years! We have recommended many family & friends and all have said their experiences have been top notch! Great prices and quality on all types of pieces! Their reps are friendly and knowledgeable. I will continue to shop and recommend the Jewelry Exchange! more
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The Jewelry Exchange is the Nation's largest privately owned direct diamond importer and jewelry , specializing in Loose Diamonds, Engagement Rings and Fine Jewelry manufacture.

Owner Message

  • The Jewelry Exchange, in Tustin California, is our flagship jewelry store providing the very best deals on diamonds and diamond jewelry. Your perfect and affordable diamond engagement ring awaits you right off of the 55 freeway in Tustin, CA.. Diamonds,Diamond Jewelry,Rings,Pendants,Earrings,Diamond Studs,Gold Bands,Titanium Bands from$29 and much more. Shop Direct and Save.Factory

Additional information

  • Hours:

    Monday-Saturday 10:00am-6:00pm Sunday 11:00am-6:00pm
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