My fiance got me an engagement ring, but did not buy the set. He purchased it in Boston, and as we live in NYC we figured a trip to the diamond district was in order to find the matching band.
We got to jewelers on Fifth, and as we walked our way through, we became instantly attracted to Jonro. They have beautiful displays, speak American english, and are very hospitable.
They saw my ring, showed me theirs, and the rest is history. My concerns were that the gold appeared to be different colors, and I was nervous they would not be able to match the engraving on my engagement to match on the band.
They told me it would be 'no problem' and that they could 'match it exacty...' Financially, they gave us a price we felt was fair. They wouldnt bend on the sticker price, but they said they would rhodium dip my engagement and engrave the design into my band for no extra charge. Also, size it.
Well. I was quite happy. Until I went to get my band.
They could not match my engraving, because it was a caste mold on the engagement, and they didnt have access to it.
So they hand engraved a pretty little design.
Mind you, they didnt call me to inform me they couldnt match it, and they didnt warn me there was a chance they could not match the engraving.
So when I picked it up, the gold did not match, and the engravings were totally different.
I would not have purchased from them if I knew this would be the final product. I feel that they should have communicated with me before picking a random engraving. Now I have something I have to wear forever, and I dont even like it.
On the receipt, it says 'No refunds, exchange only within 7 days'...I had an altercation with their bratty little worker girl, as I called to ask when my rings would be ready for pick up, and her response was, 'you only dropped them off two days ago.' I was blown away with the disrespect, and when I repeated my question, she replied, 'It doesnt work that way, it takes longer and we cant tell you when it will be done.' Which contradicted what the owner had said.
For that reason, it was awkward to return to them and tell them I was unhappy. Im not sure how they would have reacted though. Based on the service, I expect they would not have done much except apologize and tell me how beautiful THEY think it looks.
Great lip service. Theyll tell you a paper sack looks great if it means $1500 in their pocket. But they are not true to their word.