i went in a month before my wedding to have a dress made for me. i was told i would receive the dress a week before the actual wedding datei on sept 10 so I scheduled the photographer on the 11 to get pictures taken. i was getting married the 18 of september needless to say on aug 31 i called to see when i would go in for fiting, they told me to come in 3 days so i went. I got there and they said your dress is still not ready come on the 6 i said ok fine. The appointment was at 12 p.m so there i go again, and no the dress hadnt even been started!! thats 4 days away from the date i have to pick it up. they tell me to go later @ 5 p.m. At this time i was starting to lose my patience and doubting if my dress was really going to be ready (note i had already paid for half of the dress). I go back at 5 and guess what they tell me? that I'm too late, that i was supposed to be there @ 4 not 5 when she clearly told me 5. Ok at this time i was getting desperate because it was Thursday and i needed my dress By that Saturday. So i was asked to go friday, this is the 4th time i go and NO dress again, finally i went saturday and their excuse this time was the person that makes the dress had to leave for an emergency, whatever at this point I asked for my money because I obviously had to cancel the photo session and i needed to buy one on the spot at another bridal store. They REFUSED TO GIVE ME MY MONEY, I was told to go back on Monday and they will try to AUTHORIZE my refund. UNBELIEVABLE I AM LEFT WITH NO DRESS AND NO MONEY A WEEK BEFORE MY WEDDING, DO NOT SHOP THERE.