I'd gotten a coupon in the mail and it offered a discount on a manicure and gel topcoat. I've only had my nails done twice before and am new to the Spokane area, so I decided to go in before the holidays. I had to wait, which was fine with me, but the service seemed rushed between another lady at the table next to me and myself. When I got home, I noticed that my tips were sloppy and several of my nails were bumpy, like the gel wasn't even. I have never gone back into a salon to have anything "fixed" in my life, but my nails looked awful. I even have cuticles that weren't clipped. I went in right when they opened and TWO technicians looked at my fingers for about five minutes and told me that they couldn't see what was wrong with them. I've worked in customer service before and you always work to make the customer happy. I'll never go back there and will not recommend it to anyone I know.