I have been taking my cars to Jensen's for the past 6 years and have had nothing but great service.
I used to take my 95' 4 Runner until I sold it 2 years ago. I currently take my 2000 & 2007 Volvos to them.
I already know what's wrong with my car, but I describe the problem to Mary and she is able to give me an accurate estimate. And if she can't, then Bob does after he inspects it. Their prices are way better than the dealerships and it's always fixed right the first time.
Pros: Accurate Estimates, no unexpected costs.
Cons: Sometimes have to book a week or 2 in advance