I had a great experience purchasing my couch here. The sales associate, Lisa, was extremely patient and helpful. An associate, whose name I think is Joanne, was also very helpful when I called a few days after my purchase with some questions. I received two phone calls confirming my delivery time. The couch was delivered on time. The guys put it together quickly and cleaned up most of the packing material. I have had the couch for about a month now( the Opus) and am loving it.