So relieved that I am not the only customer who experienced Jeffery's offensive behavior... (Good reviews must be written by owners)
Like other patrons who took the time to warn the general public about Jeffery, I too experienced, as well as witnessed, the vile manner in which the owner and his wife treat their customers.
I have never been to Jeffery's and popped in as a walk in. I didn't know what to expect, so, I stood waiting patiently for assistance. His wife greeted me sweet as pie but continued tinkering with something and then proceeded to the back of the store.
After waiting for about five minutes, Jeffrey glanced over and said, ""someone will be right with you....""
Still no service.
There was an elderly gentleman (a customer) who Jeffery was busy ""assisting"" who was kind enough to get up in the middle of his appointment to: move his walker, pull out a chair, shuffle a few feet, and offer me seating. Not once was I offered seating by Jeffery. I thanked the elderly man, sat down, and began checking a few messages...
Still no service.
As I looked on at Jeffery's ongoing appointment, I began to feel bad for the elderly man because as the appointment went on the more I saw that he was being mistreated. AND he was a paying customer!
The man could barely move let alone walk, but Jeffery hurried him along flipping the stronger scripts back and forth at lightning speed. Jeffery insisted that he shuffle to the window to look outside as if he was incompetent and did not know whether or not he could actually see. His impatience lead to the man simply settling for whatever Jeffery saw fit for him.
Meanwhile, now 10 minutes gone from my life (that I can never reclaim), and the only other customer in the shop.
I am still sitting patiently for service.
Finally, Jeffery bellows to the back for his wife to come up front to assist me. 13 minutes in, I am being ""serviced"".
I began explaining my awkward situation and that I needed a temporary set of glasses until I switched providers and I am able to afford a more stylish pair along with an eye exam.
Before wasting (I would say anyones, however, at this point my time was already wasted) more time, I asked her prior to her showing me any frames, if they accept insurance.
I suppose Jeffery overheard, whipped around like a ravaged pit bull and simply flipped out! I felt as if I was asking for a free set of glasses from the man, his first born, or the deed to his business, the way he sat there going on and on belittling me in front of his other customer.
""We don't accept insurance! Even if we did why would you need a temporary set? Who gets temporary glasses? What the hell does temporary even mean!? Why the hell would you come to an eye glass shop if you are going to sit here and waste peoples time?""
I sat there shocked as he continued to ramble on about me to his OTHER customer while I was STILL THERE. I turned around and walked out.
Needless to say, I am NEVER GOING BACK and would like to WARN EVERYONE I know about Jeffrey's Manhattan Eyeland. DO NOT go there if you have private insurance (which i'm assuming is a majority of his customers), because as per my experience there is a high probability that he may talk crap about you as if you are a second rate citizen for having private insurance WHILE you are still there...
I have never seen such barbaric behavior from an employee let alone an owner from a shop in my life. The lack of professionalism is unreal and the prices are ridiculous even for a high end store.
I give this shop a POOR rating because of:
1. The lack of professional behavior
2. The lack of high end designer frames
3. The abundance of high end designer frame PRICES for cheap frames
4. The elites mentality of this alleged ""family friendly shop""
5. They don't accept private insurance
Lady luck was not on my side today... but she maybe on yours since you are sitting here reading this. You have been forewarned.
Cons: Horrible service, Rude Owner, Terrible wait