Jeff Carpet World

Please note that the address shown for JEFF'S CARPET WORLD at 31280 OAK CREST DR, WESTLAKE VILLAGE is not correct and this company does not have any showrooms at this address and has not operated out of this address since January 2010. more

- The work was average when completed.\r - The hardwood floors look great, but the paint job is poor.\r - Chris tries to be helpful, but she often offers things that she can't deliver. She quoted us a combined total for labor, demolition, and installation of hardwood floors, painting with removal of old drapes, and restringing of blinds.\r - We found out AFTER we paid her, that the painter/contractor wouldn't do it for that price, so we had to forgo painting the ceilings. Also, we had to pay her contractor extra to fix our doors after the hardwood floors were installed.\r - The painter/contractor also never removed the old drapes (as promised and written on our contract) and we were responsible for removing these items.\r - We also just found out the blinds which she assured us could be re-strung now can't be. Since this was our ""discount"" for bundling services with the company, no we're just stuck with the old blinds. If Chris had checked with someone before promising this, we might not have used her for this type of work.\r - Basically, we just paid full price for sub-par work.\r - The work isn't awful, but it's not worth the time, hassle or effort. Pay someone else to get the job done right the first time.\r - We've been on the phone constantly trying to follow-up and fix things more

I bought hardwood flooring from them and had them install it. Chris did a great job with ordering the wood, and the installers installed it professionally and without any major problems. Chris does a great job with following up and making sure everything goes smoohly. Overall, a great experience. Pros: Chris is great at overseeing everything, professional installation by experienced workers Cons: in one small section, the flooring was not 100% level more

We called 3 vendors for quotes asking specifically for Bamboo.\r Steve from Jeff's showed up with bamboo samples and did not try to sell us on something else.\r The quote was fair and the work was excellent and done in a timely manner.\r One hiccup was the explination of the ""transition strip"". If your flooring is going to go in a different direction from a hallway into a room, at least with bamboo, you will need a transition strip which lookes like a door jamb and is not very attractive. My advice keep the flooring moving in the same direction from hallway to room for a good flow. They burned through 4 boxes before I caught it.\r We will hire Jeff's again for bathroom tile.\r more

Great prices , very professional, Large selection of flooring. I highly recommend this company. The sales people are friendly and professional and they beat all prices. They have a very large selection of carpet, wood, tile etc. They also offer free flooring design consultation. For new home owners, they are offering a one pond box of sees candy and movie tickets to the AMC theatres. There is also a $50.00 coupon in the yellow pages . Pros: Professional service and large selection more

Their pricing is definitely competitive, but they subcontract the work to various crews, making for a crap shoot. The crew we wound up with was unreliable, and did average work in laying our wood flooring. They didn't show up when they said they would, no phone call, nothing. We'd then have to track down our Jeff's rep to track the crew down. We'd get conflicting information from our rep vs. the crew's.....overall tedious. Pros: competitive pricing Cons: unreliable service more