I recently purchased a 2-year old Kia Sorento from Jeff Belzer. My sales person, Kara Little, was very helpful and appeared knowledgeable until I committed to purchasing the car. At that point, everything went down hill. After coming in to test drive the vehicle and put money down to hold it, I made an appointment to come back and sign the loan paperwork and get the car. It should have taken 15 minutes, but they were ""backed up"" so it took 4 hours. As a courtesy, they offered to fill the gas tank of my newly purchased vehicle, as it is their policy to only give you 5 gallons. When I got into the car, they only filled 2/3 of the tank.\r
It is now 3 weeks after my purchase, and I've had multiple problems that they have not helped me resolve. On top of problems with the window opener and gear shift, they also failed to mail the paperwork for my title/registration. My temporary permit has now expired and the state does not have the application, meaning that I have to park my vehicle in a private lot for 2-3 weeks until they receive the paperwork and process it, to give me temporary driver's license plates.\r
I followed up with Kara and their GM, Gary Lange, multiple times with no assistance. They do not return phone calls or e-mails, and the one time that we actually spoke, they were able to offer no assistance or compensation except a weak apology with no explanation as to why this happened. I would not trust that they are capable of executing their responsibilities, so go to a dealership that knows what they are doing.