I would never have known about this place had it not been for my office ordering plaques from them. They are really off the beaten path. My boss sent me here to pick up some certificates that we had had made into plaques and the man behind the counter was so nice that I could hardly believe it. The store has been around for a very long time and is family owned and operated. I definitely picked up the family vibe when I was there and I really liked that. They had some really nice things to choose from and they were very meticulous about having things just as we requested. I think you really do get much better service when the family that owns a place also runs it.