My husband and I enjoy all types of restaurants and cuisines and frequent various dining establishments on all levels of price range regularly. Last night we had reservations at Javiers in Crystal Cove for a friends surprise birthday dinner. Our reservation was for twelve people, not all of whom we were familiar with or knew. When checking in (there were five of us) we asked if we could be seated, as we did not want to ruin the surprise if the birthday boy showed up. The hostess immediately replied no and explained that their policy required at least eight members of our party to be present before we could be seated. My friend tried to explain our situation to the hostess; this was a surprise and we were not familiar with any other members of the party so we wouldn't recognize when another three guests actually did check in under our reservation. The hostess still replied no so my friend asked to speak to a manager, the manager also vehemently replied no to our requests, neither the hostess of manager were friendly or showed one bit of concern for our situation. On any other occasion, this policy would not be an issue and we would have been happy to abide by it, but it was clear that Javiers was not willing to make any exceptions regardless of our circumstances. In resolution, I requested the hostess inform us when someone checked in under our reservation name, to which she gave a short nod and glance in response. Once eight guests had arrived, my friend informed the manager (which she does admit was not in the friendliest tone). At this time the hostess proceeded to stand behind the desk whispering to the hostess next to her, shaking her head smirking at us. At this, I told the hostess that her attitude was not necessary, we just had questions on their policy and expected the restaurant to be a little more accommodating. The hostess didn't respond but sat there still shaking her head at us with her smirk. Our group then discussed our annoyance with the restaurant policy, and the lack of courtesy that it was conveyed it to us. Then Isabel, a member of the Javiers staff, walked up to me and asked ""Did you really just do that"" To which I replied, ""Did I really do what"" She responded ""Did you really just flip off our hostess and call her a b*tch"" There were several people around me and all of us were shocked at this extreme accusation. Completely caught off guard, I told her that I would never flip off a hostess nor use profanity in a restaurant. Isabel, ignoring my response, then informed me that they can't make everyone happy and they do not accept name-calling. She then said she would like to start off ""fresh"" and would seat us in a moment. She came back later looked at me and said ""I'm going to seat you now but know this, we will not accept any of your attitude or name-calling"" then out of left field informed me that ""you are not allowed to split your check, only one bill will be accepted!"", so much for starting off fresh! By this time, our entire party was beyond offended, not only was I wrongly accused of behaving inappropriately but I was also being taught a lesson on how to pay my bill! If we weren't there for a surprise birthday party, we all would have left the restaurant immediately. Once seated, Isabel routinely walked by our table throughout the night, talking to different servers while pointing at us, which we all found to be completely inappropriate. Finally, the birthday boy arrived and the hostess proceeded to take him to the wrong table! Overall, it was a very uncomfortable and offensive night. I have never been treated with such disrespect and will never visit this establishment again. The 1-star rating represents the fact that the food is good and the d?cor is beautiful. In this economy, one of the few aspects a business can rely on to set them apart from the competition is customer service, in that aspect, Javiers in Crystal Cove failed miserably.